Privacy Policy
Last Updated: September 6, 2025
At Epoxy Flooring Auckland, your privacy, security, and trust are central to everything we do. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website at https://epoxyflooringauckland.nz, request a consultation, or engage our professional epoxy flooring services. By using our website or providing us with your details, you consent to the practices described in this policy.
We are committed to ensuring that your personal information is handled responsibly, in compliance with New Zealand’s Privacy Act 2020, and with complete transparency.
1. Information We Collect
When you visit Epoxy Flooring Auckland, we may collect both personal and non-personal information to deliver a tailored, reliable, and efficient service.
Personal Information
You may voluntarily provide personal details when you:
- Complete an online inquiry or consultation request form.
- Contact us by phone, email, or through social media.
- Request a quotation or schedule an on-site flooring assessment.
- Subscribe to updates, newsletters, or promotional offers.
This information may include:
- Full name.
- Contact details such as phone number and email address.
- Property or project address.
- Specific information about your flooring needs, including surface condition, area size, finish preferences, and budget considerations.
Technical and Usage Data
When you browse our website, we may automatically collect data such as:
- IP address and approximate geographic location.
- Device information, including operating system and browser type.
- Website navigation details, such as pages visited, time spent, and referring links.
- Search queries or terms used to locate our website.
This non-identifiable information helps us improve website performance, understand visitor behavior, and optimize the user experience.
2. Cookies and Tracking Technologies
Epoxy Flooring Auckland uses cookies and similar technologies to make your online experience smoother and more personalized.
Types of Cookies We Use
- Essential Cookies – Necessary for core site functions, such as form submissions.
- Performance Cookies – Collect information on how users interact with the website to help us resolve technical issues.
- Functional Cookies – Remember user preferences like region, saved forms, or previously viewed pages.
- Marketing Cookies – Used with consent to deliver relevant service updates or promotions.
You may choose to disable cookies via your browser settings. However, doing so may limit some features of the website.
3. How We Use Your Information
We collect and process personal information for the following purposes:
- Responding promptly to inquiries and service requests.
- Scheduling consultations, site visits, and assessments.
- Preparing accurate quotations and service proposals.
- Providing project updates, reminders, or offers (only if opted in).
- Enhancing website usability, navigation, and design.
- Meeting regulatory and legal obligations under New Zealand law.
We will never sell, rent, or trade your personal information to third parties.
4. Sharing and Disclosure of Information
Your personal information is treated with strict confidentiality. It may only be shared under specific, limited circumstances.
Service Providers
We work with trusted third-party providers to assist with:
- Secure website hosting and technical support.
- Data storage and cloud-based solutions.
- Analytics platforms such as Google Analytics.
- Communication tools that help us process inquiries efficiently.
These providers are contractually required to protect your data and may only use it to perform services on our behalf.
Legal Obligations
We may disclose personal information when required to:
- Comply with legal or regulatory requirements under New Zealand law.
- Respond to lawful requests by authorities.
- Protect the safety, rights, and property of Epoxy Flooring Auckland, its users, or others.
5. Your Privacy Rights
As a New Zealand resident, you are entitled to exercise specific rights regarding your personal data. These include:
- Access – You may request a copy of the personal information we hold about you.
- Correction – You may request corrections or updates to inaccurate details.
- Deletion – You may request deletion of your information, unless retention is required for legal or business purposes.
- Restriction/Objection – You may limit or object to certain uses, such as receiving marketing emails.
To exercise these rights, please reach out via our Contact Page. We aim to respond promptly to all valid requests.
6. Data Protection and Security
Epoxy Flooring Auckland employs strict measures to protect your data from unauthorized access, misuse, or disclosure. These include:
- SSL encryption on all site pages and forms.
- Secure servers with restricted administrative access.
- Regular system updates, malware scanning, and firewall protection.
- Staff protocols that limit access to only those who need it to perform services.
While no system can guarantee absolute protection, we are committed to maintaining the highest practical level of data security.
8. Data Retention
We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this policy. Retention periods may vary depending on:
- The type of data collected.
- The legal obligations under New Zealand law.
- The need to resolve disputes, enforce agreements, or maintain business records.
Once data is no longer required, we securely delete or anonymize it.
9. International Data Transfers
Our website services and hosting providers may store or process information outside New Zealand. Where this occurs, we ensure that adequate safeguards are in place to protect your data in accordance with New Zealand privacy standards.
10. Policy for Minors
The services provided by Epoxy Flooring Auckland are intended for adults involved in property ownership, development, or management. We do not knowingly collect personal information from children under the age of 16. If we become aware that such data has been collected, it will be deleted immediately.
11. Marketing Communications
If you choose to opt in, we may send emails or messages about new services, special offers, or helpful flooring tips. You may opt out of receiving these communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.
12. Policy Updates
Epoxy Flooring Auckland may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. Updated versions will be published on this page with a revised “Last Updated” date. Continued use of the website following any updates signifies acceptance of the revised terms.
13. Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of New Zealand. Any disputes arising from this policy will be subject to the exclusive jurisdiction of New Zealand courts.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or how your data is managed, please contact us through our Contact Page.
At Epoxy Flooring Auckland, we remain committed to protecting your personal information while delivering professional, durable, and high-quality epoxy flooring solutions across the Auckland region. Your trust is fundamental to our business, and we will continue to safeguard your privacy with diligence, care, and integrity.
